The platform for scaling expert judgment
Your evidence, institutional knowledge, and expert decisions connected in one platform. Built for the demands of regulated work.
How it works
Your data, brought into the work
Bring together the systems you already use, the documents your team uploads, and the external activity you need to watch.
Narrative connects records, communications, and supporting documents across your processes. As information changes, your team has the evidence to decide what happens next.
Your institution’s judgment, stacked in one place
The Library brings together what your institution knows, how your experts decide, and what the work teaches you. Narrative applies that context through the controls, checks, and steps of your processes.
- Institutional knowledgeThe policies, procedures, processes, and test scripts that define your requirements and how work gets done.
- Institutional judgmentPast decisions, reviewer feedback, and the reasoning behind them inform the next assessment.
- Institutional learningLessons from exceptions, outcomes, and remediation that help your team strengthen its standards and processes.
The right judgment, at the right step
Work Management connects tasks, reviewers, and approvals across your processes. Routine checks progress automatically; exceptions reach the people responsible for the call.
Assign owners, coordinate work across teams, and follow your approval and escalation procedures. Each reviewer gets the evidence and context to approve, revise, remediate, or escalate.
Decisions you can trace. Issues with an owner.
Keep the evidence, applied standards, completed checks, reviewer judgment, and actions together. Reconstruct what happened, what was known, and why the decision was made.
When an exception requires corrective action, issue management connects it to an owner, a plan, and evidence of resolution. The original work and the resulting issue remain part of the same history.
Institutional learning
Judgment that sharpens with use
Decisions, findings and reviews pour in from across your workflows. Narrative distills them into your experts' judgment and puts it to work on the next call.
Platform capabilities
Case management
Keep records, tasks, evidence, and decisions together throughout each case.
Agent builder
Configure and extend agents around your institution’s processes and judgment.
Integrations
Connect core systems, processors, portals, and external sources.
Reporting and analytics
Understand volumes, outcomes, exceptions, and turnaround times from the underlying work.
Audit trail
Trace actions and decisions to their evidence and responsible person or agent.
Issue management
Connect exceptions to issues, assign owners, and track corrective action through evidence of resolution.
Risk register
Connect risks to assessments, controls, open issues, and corrective action.
Exam management
Coordinate requests, supporting evidence, responses, and follow-up through closure.
Business health and reporting
See risk and control performance across the business, with unresolved issues and remediation progress connected to management and board reporting.
Built for enterprise requirements
Bring Narrative into your environment with the security, model approach, and implementation support your organization requires.
Security and access
Protect information with encryption in transit and at rest, customer data isolation, and single sign-on. Manage access through permissions and assigned review responsibilities.
Frontier and custom models
Combine frontier and custom-trained models with repeatable checks to support the demands of each process.
Controlled automation
Define where work can proceed and where human review or approval is required. Preserve accountability across automated actions and expert decisions.
Flexible implementation
Connect existing systems and configure processes around your requirements, with Narrative’s team supporting implementation.